Frequently Asked Questions
Expert support for your professional diagnostic needs
Are the diagnostic tools sold on your store 100% genuine?
Yes, as the Xtool Official Store, we guarantee that all products are 100% original, brand new, and come with a valid serial number for official registration and software updates.
How do I receive software updates for my Xtool device?
Most Xtool devices come with 1 to 3 years of free software updates. You can update your tool directly via Wi-Fi by clicking the 'Update' icon on the device's main menu.
What is your shipping policy and estimated delivery time?
We offer worldwide shipping. Orders are typically processed within 24 hours. Delivery times range from 3 to 7 business days for express shipping and 10 to 20 days for standard shipping depending on your location.
Do you offer a warranty on your diagnostic scanners?
Yes, all our diagnostic tools come with a standard 1-year manufacturer warranty covering any hardware defects or technical malfunctions under normal use.
What is your return and refund policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a full refund or exchange.
Will these tools work on my specific car model?
Xtool scanners support over 80+ vehicle makes globally. However, compatibility for specific functions like key programming or ECU coding can vary. Please contact our support team with your VIN for a compatibility check.